By making a booking you are agreeing to our T&C's
Payment
Each payment covers ONE delivery of ONE parcel only, if you have multiple parcels to be collected and sent, please select the required number of parcels, even if they are all going from and being delivered to the same address
UK Mainland Areas Not Covered
Our UK Mainland delivery does not include the following areas:
Northern Ireland, Scottish Highlands and Islands, Isle of White & Isle of Man.
Additionally the following postcodes: PH19-PH44, PH49, PH50, PA20-PA88, KA27-KA28, all HS, IV, KW & ZE are not covered by this service.
Package Details
There are strict requirements to the size and weight of your package. This is mainly due to Health and Safety reasons. If they exceed your parcel will be refused by the driver. If your parcel does exceed the below and is refused, you will not be entitled to a refund, If your parcel is collected and it is then deemed to be over the weight or size limit an admin charge of £35 will be charged. This fee will be invoiced to your Paypal account. Refusal to pay will result in a claim being initiated.
Maximum Weight Maximum Dimensions Insurance Value
30 kg 120cm x 60cm x 60cm £50
All parcels must be securely packaged and clearly labelled with the delivery address prior to collection.
Restricted Items
The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result prosecution, heavy fines and imprisonment.
• Animal skins / Furs / Any Animal Parts / Ivory and ivory products
• Box with Hazardous label - Items sent with a Hazardous label attached will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES
• Dangerous goods - eg Explosives / Fireworks / Radioactive Materials / Deactivated or Replica Weapons and Munitions / Firearms / Swords / Knives / Weapons
• Engines / Generators / Gearboxes or any part containing or having contained oil/petrol unless flushed through
• Fire Extinguishers / Life Jackets (compressed gas)
• Perishable Food items (All non dried & can foods)
• Hazardous materials eg Aerosols / Paint / Adhesives / Chemicals / Flammable resins, solvents, liquids Compressed Air / Items containing any gases
• Household goods containing flammable or corrosive liquids, such as oven or drain cleaners
• Liquids / Adhesives / Paint
• Live animals
• Magnets or items containing ferro-magnetic material
• Mobile Phone with that has Sim card inserted
• Money, Keys, Negotiable items / Payment cards
• Personal effects
• Pornographic materials
• Tobacco and tobacco products / Drugs / Medicines
• Wet or Lithium Batteries (Not including Dry Cell)
• The driver reserves the right to refuse any parcels.
Collection
Only 1 collection attempt only will be made, If the driver calls to collect a parcel and there is nobody available then you will still be charged for the service. We can not guarantee a specific collection time,
Please make sure somebody is available for collection, if collection cannot be made due to no-one being available, you will not be entitled to a refund. The driver will always leave a card if a collection attempt has been made. Collection will be made at anytime between 0800-1800 Monday-Friday (excluding Bank Holidays)
Should the carrier fail to arrive for collection, we will rearrange collection at no cost to you after checking the reason for non collection with the carriers local depot
No collections are made at weekends.
Delivery
This service will cover 3 delivery attempts.
Delivery will be made at anytime between 0800-2100 Monday-Friday (excluding Bank Holidays). We cannot guarantee a specific delivery. Please make sure somebody is available to receive delivery, if delivery cannot made due to no-one being available. The delivery driver will always leave a card if a deliver attempt has been made. The collection address may then either collect in person from the depot or arrange another delivery. After 3 delivery attempts your item must be collected from the depot attempting delivery. If item not collected you will not be entitled to a refund and a further payment will be required to arrange redelivery or return. The driver will always leave a card if a delivery attempt has been made.
Delivery times are not guaranteed by the Carrier.
Insurance
Damaged / Lost Claims
The maximum claim value is the level that is purchased at the time of ordering.
Each service includes a limited £100 Transit cover against loss or damage
The Maximum compensation the customer can claim for loss or damage is £100
Extra insurance up to £500 is available by using our Diamond service
Please note that all claims will be decided by DHL and not www.uk-express-couriers.co.uk
Claims Procedure
Email us at www.uk-express-couriers.co.uk/contact.php
We will contact you to assist you in forwarding your claim to DHL
Please Note:
In the event of all claims a copy invoice will be needed to be provided to prove the value of the consignment/s.
In the event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied to start a claim.
A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost.
Any claim must be brought to our attention within 5 days of receipt in the case of delay/damage, and 21 days in the case of loss. This enables us to collate all information for forwarding to DHL
A receipt must always be obtained on collection of your consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel.
Your consignment/s must be packed to a professional standard, packed within a double walled box with the contents cushioned and protected inside. The packaging must also be sufficient to protect the products weight. Any claim resulting from a parcel that is not packaged to a professional standard and in line with the above will be declined.
In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is insufficiently packaged.
Prohibited / Restricted Items not boxed or sufficiently packed are excluded from our services and could be subject to delay / return or could be discarded if they are damaged to such an extent such as smashed glass. No claim for loss or damage can be made on a Prohibited / Restricted Items not boxed or sufficiently packed are excluded from our services and if sent are sent at the owners risk.
Hazardous / Dangerous goods are strictly prohibited from our services. Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.
Please note that any item travelling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.
Parcels should not be strapped or attached together. This is not a secure way for parcels to travel in the courier network. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit.
If the item is moved / repaired or if the packaging is not kept until the claim is completed, then the claim will be voided.
The damaged item together with all packaging must be kept until the claim is concluded as more photographs or inspection of the item may be necessary. If the damage item and or packaging is not kept the claim will be invalidated.
Please be aware that you must sign for goods as "damaged" if this is the case. If you sign for goods in good condition, you will not be able to proceed with a claim. If you are unable to check when the driver is there, please sign for goods as "unchecked".
By using this service the customer is agreeing to these terms and conditions and that
www.uk-express-couriers.co.uk will not be Liable for any compensation to the customer if the claim is rejected or declined against the customer by DHL
